- FAQ -
Hello & welcome to the know it all page
also known as frequently asked questions, if you don't see an answer here, please feel free to contact us with your question and we will be happy to answer.
HOW MUCH DO CUSTOM INVITATIONS COST?
Custom invitations have so many variables when pricing: quantity desired, number of enclosure cards, paper option, printing method, envelopes, liners, addressing etc. At the very basic level, 100 digital/flat printed invitations with reply card, + matching envelopes begins at $1200. More information + package options can be found on our Services page.
We're on a budget, can you still help us?
Yes. If you have a particular budget in mind, we can do our best to curate an invitation suite to accommodate. Please contact us and we can have a consultation at no cost.
We take several forms of payment: visa, master card, american express, debit, cash, and checks. If there are any problems with checks, please note any service fees will be billed to the client.
We require a 50% deposit to start the custom invitation design process and the final 50% when you approve your design for printing.
WHAT ELSE CAN YOU DO?
We do anything with paper and printing. We also do, but not limited to: programs, menus, escort cards, favor tags, reception signage, charity cards, and more.
Do you offer Rush Service?
Yes. Depending on our schedule, there will be an applicable rush fee.
What is Your Return Policy?
Custom invitations are personalized and tailor to our clients. With this level of customization, any invitation printed are fully owned by the client and is not returnable. Since we know this is the case, we work hard on ensuring our clients are happy with the final product and returns are not necessary. Also, if for any reason, we don't move forward with the printing process, the final payment will be voided, but the initial deposit is non-refundable and is applied to the design process.
What makes Inviting Treasures Different?
Check out our reviews, they speak for themselves. We work hard on providing quality invitations and at the same time provide high standard customer service. You will always hear from us, constant communication and we will be here to answer all your questions. We truly enjoy working with our clients and we want to ensure they receive the necessary care and service they deserve.
Everyone isn't charged sales tax?
Inviting Treasures, Inc. does not charge sales tax on orders outside the state of New Jersey. We are only required to collect sales tax on orders that ship within the state of New Jersey. In this case, a sales tax rate of 6.875% does apply.
If your invitation suite includes any photos, please make sure it is:
- Ready for placement (we provide editing service at an additional cost)
- Has a resolution of 300 DPI as a minimum. This is required for printing purposes.
- Photos can be sent through our project management system.
- There mush be an signed document by you stating the artwork use is yours and is not in violation of copyrights.
What to do when there is an issue with my order?
I received my order and there is an issue, what do I do?
Please all Customer Service at 1-888-311-1734 within 5 days of receiving your order. We can only make any corrections within this time because your artwork is still available. After 5 days, all artwork and printing materials become unavailable and no changes are available without an additional fee.
Shipping & Tracking:
We use USPS priority shipping to provide fast service, free tracking, and up to $50 insurance for lost parcels. We have used this in the past 2-3 years and have not have any issues. If you feel USPS is not adequate, you are welcome to request another carrier and pay the additional cost. Please note once your order ships with the carries, we are no longer responsible for your order. Our service agreement clearly states any packages shipped is no longer our responsibility since we don't have any control of USPS. However, we will do our best to help in finding any misplaced packages, but we will not be able to replace any of the products at no cost.